Q.   If I place my order today when does it ship?

With the significant volume of orders received daily, we strive to have all orders processed within 5 business days of purchase date. This time frame includes the necessary time needed to verify orders prior to being shipped to ensure accurate processing.  Depending on what type of shipping you selected your time to receive the order will vary.  Actual Shipping times also will depend on where you are located.


  1.  If you pick standard shipping - typically orders will ship within 5 business  days.  Once Shipped it can take up to 5 weeks for a product to be delivered.

If you have any issues receiving the order feel free to email us at info@twinsalesinc.com


Q. How do I cancel or change my order?

Unfortunately, due to our orders processing daily, we are unable to make changes to orders once they have been placed. If you put an invalid mailing address, your order will ship to that address + be returned to the warehouse.  A new shipment will have to be generated + an additional shipping charges will apply.  


Q.  How do I get an exchange or refund?

Please Refer to our Refund & Exchange Guidelines:

  • Any items(s) purchased online that you don't love may be exchanged or returned.
  • Merchandise returns within 30 days of purchase will be refunded to the original form of payment.  
  • Original shipping and handling fees are non refundable.
  • Offers are subject to adjustments due to returns, cancellations, and exchanges.


Please email us at info@twinsalesinc.com if you wish to make an exchange.



Q.  Will I be charged sales tax?

Current law requires us to collect sales or other applicable taxes based on the order’s “shipped to” address. We follow the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate, and is labeled accordingly.


Q. What types of payments method do you accept?

We accept the following forms of payment for online transactions: MasterCard, Visa, American Express, Discover, and Paypal.


Q. I have a questions regarding my order.  Who should I contact?



Q. What could delay my order?

During periods of increased demand, including holidays or new product launches, you may experience a delay in the shipment of your order.  We strive to ship available items within 5 business days of order submission. Please allow additional time for shipping, based on your preferred selected shipping method. 

We Trend Set Jewelry

Q. Where is your Jewelry Manufactured?

WeTrendSet manufactures jewelry in the United States + Asia. They are crafted for quality and assurance that when you receive them you will love and enjoy them for years to come.


Q. How do I care for my lockets

Handle with care: The glass on your Lockets is fragile + can break. Handle with grace + caution.

Avoid water: Always remove your jewelry before entering water. Lockets are not waterproof.

Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently rub all pieces with dry polishing cloth in a circular motion until shine is restored. To polish your CORE sterling silver jewelry pieces, use a sterling silver polishing cloth.

Remove: Take off your jewelry when using harsh chemicals, applying beauty products or perfume and avoid extreme heat or cold.


WeTrendSet Clothing

Q. How long will it take for my order to ship?

Since we print all our custom clothing to order, and want to ensure that you receive the best quality possible, printing times can vary based on the current order volume. At this time most orders are shipping out between 5 business days from the date of the order.

You will receive a shipping confirmation email at the address you provided which will contain either tracking information. 

If you have any issues receiving the order feel free to email us at info@twinsalesinc.com


Q.  Are the Leggings true to size?

They are true to US sizing charts.  If in doubt go once size bigger then you normally would wear to assure a good fit.


Q. Can your leggings be worn for working out?

Absolutely! Our leggings are designed to be stretchy and flexible enough for all activities, including workouts.